• Privacy

The Staff at Red Castle Events is dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This policy explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site.

  • Information We Collect

In operating our website we may collect and process the following data about you:

  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
  • Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
  • Information provided to us when you communicate with us for any reason.
  • Use of Cookies

We may on occasions gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website to our advertisers where appropriate.

Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website. Not that we have any at the moment, but it is nice to keep you informed.

  • Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

  • To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information. This will not be regular information, because we know how annoying it is. But if we have something really cool we think you might want to know we will send it over.
  • To meet our contractual commitments to you.
  • To notify you about any changes to our website, such as improvements or service / product changes, that may affect our service.

If you are an existing customer, we may contact you with information about events, goods and services similar to those which were the subject of a previous sale to you.

We will not permit or share your data with third parties for any reason.

  • Storing Your Personal Data

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

We do not store credit or debit card details. However, if using PayPal please consult their Privacy Policy on how they store your details.

  • Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

  • Access to Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us.

  • GDPR Compliance

While shopping online via our webstore we only collect the information necessary for us to provide you with our services. Name, phone numbers, email addresses, shipping and billing addresses are held in our system.

While browsing our website our security plugins will collect your i.p address temporarily for security reasons. This is checked against a list of known hackers and spammers to secure our site and your data.

Cookies are stored, this is stated in a pop up when you first visit our site.

ip addresses, device information, access information, cookies, visit duration and tracking, mouse and swipe actions, email, phone, name, address and billing addresses )

Your information is used in our site statistics, including but not limited to popular pages and products for our research. We will use your email address in online marketing via the mailchimp platform. You are able to opt out and unsubscribe at any time.

Your personal data is accessible by our data controller and select information is stored with selected 3rd party companies, Mailchimp, WooCommerce, and WordPress. Information on our data controller is available on request.

Personal information is held in our systems indefinitely, your information may be deleted if your account is inactive for a period of time.

More detailed information can be found in our Private Policy

  • Publicity

We may use photographs taken at events in publicity and marketing materials, including use on our site. Your attendance at an event may mean that you are featured in such photographs and you are deemed not to object to the taking of such photographs as detailed above. If you do not wish to be included in any photograph, please notify the Event Manager / Director at the start of the relevant event prior to any photographs being taken.

More detailed information will be available via the Liability and Disclaimer forms downloadable through the website and provided on the day